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Jeppesen Sanderson, Inc. |
Jeppesen GmbH |
You may need to provide your serial number and customer number when calling customer service or technical support. It may also be useful in the future to have your Site Key and Site Code available. All three items can be found by going to Help > Activation.
Internet: www.jeppesen.com
Email: captain@jeppesen.com
Phone: 800.621.5377 303.328.4274
Fax: 888.271-3730 303.328.4153
Phone: +49 6102 5070
Fax: +49 6102 50 7999
Phone: 800.732.2800 303.328.4587
Fax: 303.328.4135
Email: pctechsupport@jeppesen.com
Phone: +49 6102 50 8270
Email: fra.pctechsup@jeppesen.com
When contacting Technical Support by email, please provide the following information:
Be sure to mention that the problem or question is about FliteStar.
Your operating system version.
FliteStar version, available by clicking Help > About.
Description of the behavior you expect versus the behavior you observe.
Detailed steps for reproducing the problem.