Q: I see Aircraft [unassigned] under the Aircraft filter and in the service area. Why is that, and can I change it?
A: Jeppesen Distribution Manager is designed to help you navigate and filter your services by aircraft. This is especially beneficial for users who manage services for multiple aircraft. If Aircraft [unassigned] shows up under your account in Jeppesen Distribution Manager, that means Jeppesen does not have a record of your aircraft information for the associated service. If this occurs, please contact Jeppesen Sales and Customer Support at 1-866-498-0213 or 303-328-4030, so they can update or change your aircraft information.
Q: What does the badge number represent on the “All” folder?
A: This badge quantity represents the amount of work to be done, as in the number of updates that can be performed for your entire account. This takes into consideration all updates remaining across your entire account. This quantity does not represent the total number of services on your account. This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the badge will no longer display. See Understanding Badges.
Q: What does the Updates Available on the aircraft details (blue box) in the Services Area represent?
A: This quantity represents the amount of work to be done, as in the number of updates for that specific aircraft. This takes into account all updates remaining for that aircraft. This quantity does not represent the total number of services on your account or the total number of services associated with the aircraft. This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the Updates Available will be zero. See Understanding Badges.
Q: I have created a custom folder with aircraft assignments. What does the badge number represent for this folder?
A: This badge quantity represents the amount of work to be done, as in the number of updates that can be performed related to the aircraft you assigned to the custom folder. This quantity does not represent the total number of services on your account. This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the badge will no longer display.
Q: What does the Download Only option do under Update Options?
A: Select Download Only to move a service from Jeppesen to your computer. This allows you to transfer this service from this computer when offline. This is especially useful if you do not have internet service at the place you would like to transfer to a device (SD card, USB drive, etc.).
Q: Where are coverage names located?
A: They are located in the Services Area next to the Coverage heading. Select the Service Details option to expand the service description and to see a map of the coverage(s).
Q: Where can I find the update schedules?
A: You can find the Jeppesen update schedules by going to the toolbar in the upper right portion of the interface and clicking on Quick Links. In the pop-up window, select the Data and Charts Update Schedule link.
Q: Does Jeppesen Distribution Manager perform a minimum OS check upon installation?
A: Yes it does. Windows 7 is the minimum OS supported by JDM. JDM will run in Windows Vista with limited functionality.
Q: What happens if you download and install the application when it is already installed?
A: If the download is the same version as what is installed, it will offer to modify, repair, or remove. If the download is newer than the installed version, it will update and overwrite/remove files.
Q: How do I subset my Jeppesen chart coverage?
A: The service will state Subset: Available >> Download Charts on the lower left portion of the service window. Click on the Download Charts link. Once the charts have been downloaded to your computer, you will see Subset: Not Applied >> Select Coverage. Once you have chosen a subset, the Service will change to Subset: Applied >> Edit Coverage.
Q: What do I do after I have downloaded my services?
A: If you chose Download Only for your service, you will need to drag and drop that service onto the Transfer to Device option of the Update Options area. You can also select the Transfer to Device button on the service. For a third option, you can double click on the service and choose Transfer to Device from the pop-up menu. The service will be marked with a status of Downloaded. Ready to transfer (offline).
Q: What types of DVDs are supported for data transfer in JDM?
A: JDM supports the use of DVD-R and DVD-RW, the two most common types of DVDs.
Q: How do I access the Proxy Settings screen? It is grayed out for me.
A: You must access the Proxy Settings screen before you login to the application. Once you have logged into the JDM application, the proxy settings are no longer accessible. On the main login screen prior to login, go to the JDM menu in the upper left corner of the application. From the drop down menu, select Proxy Settings. Once the Proxy Settings screen appears, you can find more information on using a proxy by clicking on the ? question mark.
Q: How do I get system ID added to my services?
A: Call customer support and provide your system ID. The system ID is stored in Oracle and displayed in JDM.