Jeppesen Distribution Manager Installation Instructions for Administrators

Software Installation and Program Updates

The Jeppesen Distribution Manager (JDM) application is downloaded from the Jeppesen website and installed on a customer's computer.  The user will need administrative privileges on their computer to install the JDM application and application updates.  The JDM application requires the following administrative privileges:

·       Install to Program Files folder

·       Install drivers

·       Change folder permissions

 

Users with insufficient privileges, whether detected by the installer or imposed by the User Account Control/Group policy settings, will not be able to install the software.

Proxy Settings for Secure Networks

Once the JDM application has been successfully installed, the user can access it via a shortcut placed on the computer's desktop.  The user must be connected to the internet to login to the application for the first time.  On the JDM login screen, the user must enter the Username and Password provided by Jeppesen account services.  If the user does not have internet connectivity, the message in Figure 1 will pop up immediately.

Figure 1 Unable to Connect

Once internet connectivity is verified, the user can select Cancel on the screen in Figure 1 and enter the Jeppesen Username and Password on the login screen.  If the user still cannot login to the application, it might mean that the corporate firewall is blocking access to the Jeppesen servers.  If the user selects to "Enter Proxy Settings" from Figure 1, the following screen appears to capture the proxy information.

Figure 2 Proxy Settings

Another way to access the proxy settings screen is from the main login screen (see Figure 3) or from the menu bar in the upper left corner of the JDM login screen - JDM > Proxy Settings.

Figure 3 Main login screen

In the Proxy Host field, enter the IP address for the proxy host, for example 134.215.98.97:9090.  The JDM application does not read proxy information that might be set up in a proxy auto-config (PAC) file configured for your site.  The user will need to enter this information in manually.  The username and password for the proxy settings will most likely be the user's computer login credentials.  The JDM username and password will not work in the proxy settings window.  The user will only need to enter the proxy information during the initial login for authentication, and it will be saved for future logins.  However, if the user changes their password on the computer, the password will also need to be changed in the proxy settings dialog. 

Once the proxy settings have been entered correctly, the user will be taken back to the JDM login screen.  The user must enter their Jeppesen username and password to view services and perform operations in the JDM application.

Ports

JDM uses https (port 443) for the Jeppesen server connection.  The redirect through the proxy host will allow the connection to the Jeppesen server and the Cloud server from within the JDM application.  The Amazon servers that host Jeppesen data on the Cloud utilize IP addresses that change dynamically every time they are called.  The following addresses are used by the JDM client:

FUNCTION

NEW (as of 29 May 2019)

PREVIOUS

DOMAIN NAME / URL

IP ADDRESS

DOMAIN NAME / URL

IP ADDRESS

Application login, settings.

https://jsum.jeppesen.com

Amazon  EC2 & Cloudfront

(see note below)

https://jsum.jeppesen.com

169.143.11.151

Client installers, documents

https:// jsumsweb.jeppesen.com

Database downloads (NavData, Obstacles, SafeTaxi, Airport Directory, Basemap)

https://jsumdata.jeppesen.com

Database downloads (terminal charts)

 

 

Database downloads (terrain)

 

 

NOTE-1 (Jeppesen 169.143.x.x addresses)
Jeppesen owns the entire 169.143.0.0/16 subnet range. If your firewall is set up to allow/block based on IP address, you can allow the entire 169.143.0.0/16 range to ensure that all Jeppesen addresses are allowed.

NOTE-2 (Amazon Cloudfront, EC2, & S3):
For those customers that reference specific IP addresses when enabling Internet access, reference the URL below for a current list of IP ranges for the service. Please note that these ranges will change over time.
Tip: search for CLOUDFRONT, EC2 and S3 to find all relevant IP ranges

https://ip-ranges.amazonaws.com/ip-ranges.json

Recommended reference material:

·       "Allowing AWS Storage Gateway Access Through Firewalls and Routers" - http://docs.aws.amazon.com/

·       "Determining IP address ranges needed for *.amazon.com" - https://kb.meraki.com/